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Returns and Exchanges

     You may exchange any product purchased from any Killer Merch store by following the instructions below. As of this time, we do not accept returns on any item sold on our store. This department operates Monday through Friday, 8 a.m. to 4 p.m. PST. All emails will be answered within 24-48 business hours, excluding weekends and all major U.S. holidays. Please allow an additional 1-2 business days for responses during big restocks and new launches.

Return/Exchange Address:

Killer Merch Returns/Exchanges
20630 Plummer St.
Chatsworth, CA 91311

We do not provide return labels unless your order was incorrect or damaged upon delivery. Please contact us for further information on returning if you received an incorrect or damaged order.

In the event you need to exchange a product, this must be completed within 14 days of your ORIGINAL delivery date.

We do not accept any returns or exchanges on items that have been washed, worn, or appear to have been damaged by the customer. Any defective or damaged merchandise must be reported to our customer service team before returning so we can handle the situation on a case by case basis. Undergarments including bras, boxers, and other intimates are FINAL SALE and NOT eligible for return/exchange.

Please include a note in your exchange package with the following necessary information:

  • Items you want exchanged for which product (please include the name as it appears on our website as well as the size if applicable)
  • Address to send shipment back to, if different then original shipping address
  • Your order number (Example: CW0001).
  • If possible, also include the original packing slip, which serves as your receipt.

We recommend all shipments sent back to our fulfillment center are done so via a traceable carrier such as USPS, UPS, FedEx, or DHL. We are not responsible for packages not received if sent via a non-traceable carrier*

  • We do not accept C.O.D. parcel*

Shipping is NOT refundable.

Once your exchange shipment reaches our facility, our customer service team will contact you to confirm the exchange. The exchange process can take anywhere from 7-10 business days.  At any time during that process our customer service team will be there to help answer questions.

For faster processing, updating exchange information, or any other inquiry not listed here, please email hello@crystalwolf.co !